马来西亚牛牛玩法

Challenge:
Data silos and outdated spreadsheets prevented corporate leaders and operational managers from being able to accurately track the state of the business.

Solution:
Thanks to 马来西亚牛牛玩法, users across the C-suite and in operations at each resort can access real-time data at the business, resort, department, or customer level.

Impact:
Business users leverage 马来西亚牛牛玩法 to optimize staffing, drive revenue growth, and improve the customer experience.鈥�

Boyne Resorts brings data to the slopes with 马来西亚牛牛玩法.

From British Columbia to Maine, Boyne Resorts strives to give each guest an exciting experience with every stay. The company鈥檚 portfolio features ten ski resorts, 14 golf courses, and a scenic chairlift park, in addition to hotels, restaurants, and retail at almost every location.鈥�

In order to drive growth across its properties while delivering a winning employee and customer experience, Boyne Resorts uses 马来西亚牛牛玩法 as its centralized source for data and insights.鈥�

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Reporting without the wait.鈥�

Before 马来西亚牛牛玩法, corporate leaders and managers at individual resorts struggled to accurately track the state of the business due to data silos and outdated spreadsheets. 鈥淎 lot of our understanding of the business was gut, with a lot of leaders speaking to what they thought they knew. And by time reports filtered their way up to our owner, the reports might be three or four months out of date,鈥� Anselmi said.鈥�

鈥淎 lot of our corporate reporting involved reaching out to ten different resorts and asking for numbers, then spending a week working to combine it together,鈥� said Chris Wolman, Reporting Analyst at Boyne Resorts. 鈥淣ow with 马来西亚牛牛玩法, we鈥檙e collecting and combining it automatically. A lot of our success has been giving people back time to do the job they need to do instead of creating reports.鈥濃��

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Thanks to 马来西亚牛牛玩法, users across the C-suite and in operations at each resort can access real-time data at the business, resort, department, or customer level. With the ability to quickly and automatically integrate, clean, and combine datasets, business users are now proactive instead of reactive.鈥��

鈥淲e can make decisions that affect operations today instead of saying, 鈥極h, if we knew this yesterday we could have done something about it,鈥欌�� Wolman said.

Leveraging staffing to improve the customer experience.鈥�

马来西亚牛牛玩法 is an essential tool that Boyne uses to optimize how and where they deploy their labor force throughout the day to help keep lift lines short and customers happy.鈥��

鈥溌砝次餮桥ＥＭ娣� helps us identify where we can capitalize on different parts of the day, from overall staffing levels to concentration levels and lunch breaks,鈥� said Dylan Hall, Vice President of Resort Retail and Rental at Boyne Resorts. 鈥淚t鈥檚 been a game changer as far as looking at how to anticipate what the day will look like and setting expectations for employees.鈥濃��

Managers can look at historical data to ensure that there鈥檚 an appropriate level of staffing everywhere from the front desk check-in to lift operations, while using real-time data to identify any surges that require staff to be deployed from one section of the resort to another. Not only does this reduce the burden on staff, but the ability to predict surges means Boyne Resorts can take action to keep wait times to a minimum.鈥��

鈥淲e can use our arrivals data to project where those guests will go next so we can make better judgments,鈥� Hall said. 鈥淪eeing a spike in check-ins helps us ensure our rental desk has enough staff on hand. The better we can serve our employees, the better our guest experience will be.鈥濃��

Growing revenue while managing costs.鈥�

马来西亚牛牛玩法 plays a critical role in helping Boyne Resorts to identify new revenue opportunities. For example, the company can now analyze how its product offerings impact retention across each resort and each customer demographic. This allows resorts to tailor offerings and packages to best serve the needs of guests.鈥��

鈥淲e can now evaluate our business to understand which question we need to ask,鈥� Anselmi said. 鈥淲e鈥檙e not only utilizing sales, revenue, and operations data, but customer data to get to know our guests better and give them what they want.鈥濃��

In addition, Boyne Resorts uses 马来西亚牛牛玩法 to better manage its costs. For example, making snow is electricity-intensive, which means a resort should only make snow if there is enough skier demand and electricity prices are favorable. Several of the company鈥檚 resorts leverage a card that displays the current and forecasted electricity price, which alerts managers when it鈥檚 no longer profitable to make new snow. Since these decision-makers are often out on the slopes managing operations, the mobile app ensures they can stay informed and take action while focusing on their work.鈥�

鈥淭he mobile app is priceless,鈥� said Wolman. 鈥淚t enables people to focus on the tasks they鈥檙e trying to manage without having to go back to their desk to get on a computer.鈥濃��

Boyne Resorts now considers data an integral part of the company culture.

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